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Shipping, Terms & Conditions

Delivery Charges

UK Delivery
UK standard delivery £3.00 (3-5 working days). UK fast delivery £6.00 (2-3 working days).
We offer free UK standard delivery for orders over £40.
 
European Delivery
£12.00 (14 working days)
 
International Delivery
£13.00 (14 working days)
 
An order may be subject to additional custom charges in certain countries. Please be aware that My Cup of Tea is not liable for these charges. All delivery dates are estimates and we can not guarantee delivery by a certain date.
 

Terms & Conditions

Returns
We hope you will be happy with the products you purchase from My Cup of Tea. If, however, you wish to return your order you can return teaware items or prepackaged products in store or by post. Items for return must be unused and in their original condition.
 
Unfortunately we cannot accept returns for any loose tea or tisanes. At My Cup of Tea we sell all our teas by weight; we keep them in large caddies in our shop and package them to order for each customer. Teas are not airtight sealed, but closed with a wire fastener. For this reason we cannot accept refunds or exchanges for loose teas and tisanes
 
If you wish to return teaware or prepackaged products by post you may do so within 30 days of delivery, and we will make a refund of eligible items minus delivery costs. My Cup of Tea is not responsible for payment of return postage. Please retain proof of postage. 
 
Payments
Online payment can be made by the following credit or debit cards - VISA, VISA DEBIT, VISA ELECTRON, MASTER, AMEX, JCB, MAESTRO and Paypal. Payment will be taken in pound sterling at the time of order.
 
My Cup of Tea’s online shop uses Paypal technology. All the information you give on our website will be protected. We do not store any credit card payment or payment information on our site, nor do we distribute personal information to third parties.
 
Tea Tastings
All tastings must be paid for in advance to secure booking. Tickets are non-refundable and non-exchangeable. However, with a minimum of 48 hours notice tickets can be transferred to another name.
 
Privacy Policy & Security
The Company operates this site using secure servers meaning your information is safely stored and is only viewed by employees. This site uses Google Analytics to understand how our users use the site and to make improvements to functionality and usability. 
 
Copyright
The copyright, trademarks and all other intellectual property rights in relation to products and services offered by My Cup of Tea are the property of My Cup of Tea. This website and its content are copyright of My Cup of Tea.
 
You may use images and material for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other electronic form.
 
Please contact us on contact@mycupoftea.co.uk if you wish to use imagery, graphics, photography, designs, brand names and all other intellectual property. 
 
© My Cup of Tea All rights reserved.