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Terms & Conditions


Read General Terms & Conditions of Sale
Information covered in these Terms &Conditions applies to online shopping service provided by My Cup of Tea Ltd, where ‘Company’ means My Cup of Tea Ltd (registered number 8279007) trading as My Cup of Tea.

‘Conditions’ means the terms and conditions of supply of the services as set out in this document.
‘Customer’ means individual, firm, corporate body, unincorporated association or other body.
‘Customer Address’ means address of the Customer or the address specified by the customer to which the goods to be delivered by Company.
‘Goods’ means any products sold through website and subject to availability.
‘Price’ means the price of products and services payable by Customer.
The Company accepts orders via this website by Customer not without errors and omissions.
The company will endeavour to process all orders within 3 working days for all Goods, subject to availability. Where the Goods are temporarily unavailable, we may offer a replacement goods for you. The company shall not be liable for any failure to provide the web site and/or the failures or delays in delivery where this is due to circumstances beyond Company’s reasonable control.
Read General Terms & Conditions of Tea Tastings
All tastings must be paid for in advance to secure the booking.
Tickets are non-refundable and non-exchangeable. However, with a minimum of 48 hours notice, the tickets can be transferred to another name.
For Black, Green, White and Oolong tea tasting held on the last Thursday of each month from 6:00-8:00 pm a minimum of 4 and maximum of 8 persons is required. Occasionally there may be insufficient numbers for a tasting to proceed, if this should happen you will be notified by email 7 days before and offered opportunity to reschedule for another date. If there is no convenient date for rescheduling, then you will be fully reimbursed.
My Cup of Tea Online Shop uses WorldPay technology. All the information you give on the site will be protected. We do not store any credit card payment or payment information on our site, nor do we sell or rent personal information to third parties. My Cup of Tea Online Shop has chosen WorldPay for maximum security during the payment process on the site.
The company will take payment in pound sterling at the time of order, not the time of dispatch and the payment can be made by the following credit or debit cards - VISA, VISA DEBIT, VISA ELECTRON, MASTER, AMEX, JCB, MAESTRO and Paypal.
Returns Policy
We source and produce our own tea and herbal tisane blends, from finding the best ingredients, to blending, designing, packaging, and selling them.

We love the products we make and firmly believe in quality. We hope you will be happy with our products too, but if not then we can exchange your item for something else in our product range. Please return it in the original packaging to My Cup of Tea Customer Service, 96 Druid Street, London SE1 2HQ UK. You also have a right to cancel your order, by giving us notice by email within 7 working days from the date of you receiving your order. You will be refunded an agreed amount within 30 days of cancellation. Please make sure to tell us why you are dissatisfied.

Unfortunately we are not responsible for the return postage unless in exceptional circumstances. When you post the goods please retain proof of postage from the post office or courier. Without this we cannot be responsible for any items that fail to reach us.
Privacy Policy & Security
The Company operates this site using secure servers meaning your information is safely stored and is only viewed by those who work with or for the company. We do not store any credit card or payment information on our site, nor do we sell or rent your personal information to third parties. In case of links from this website to sites not covered by the Privacy Policy, the Customer shall be liable for any loss or damage incurred due to submitting any personal information.
The copyright, trademarks and all other intellectual property rights in relation to products and services offered by the Company are and shall remain the property of My Cup of Tea Ltd.This website and its content is are copyright of My Cup of Tea Ltd.
- © My Cup of Tea Ltd. All rights reserved.
-You may print or download to a local hard disk extracts for your personal and non commercial use only.
-You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

You must acknowledge that all imagery, graphics, photography, designs, brand names and all other intellectual property will remain at My Cup of Tea Ltd. and/or will be upheld by their respective owners.
General Contact Information
If any provision of these T&C’s is found to be unenforceable, it shall so far as it is unenforceable, be deemed deleted and the remaining provisions of these T&C’s shall continue to apply.
The English Court will have exclusive jurisdiction over any claim arising from or related to this website and the Goods sold through this website according to T&C’s.
If you have any questions/comments about our T&C’s you can contact us by writing to:
My Cup of Tea Ltd.
96 Druid Street
Tel: +44 (0)20 7064 9322
Opening hours: 9:00-17:00